IMImobile and O2 launch #TweetServe
#TweetServe, believed to be a ‘world first’ in the mobile operator world, merges the mobile and social channels to allow O2 customers to use the social media platform for a range of customer service enquiries.
The new innovative service forms part of IMImobile’s wider multi-channel contact strategy solution offering, which is focused on enabling customer self-care services to reduce costs of in-bound calls whilst improving customer satisfaction.
Social Media Self-care
An optimised and controlled user interface to ensure best in class experience, regardless of device or channel.
Reduce Customer Churn
Improve your customer satisfaction rating with this easy to use service.
Reduce inbound calls
Reduce operational overhead and costs of in-bound calls into call centres.
Allow customers to purchase additional services such as data bundles or add-ons directly via social media.