May 24

Ericsson reaches milestone of providing managed services to 1 billion subscribers

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  • Ericsson reaches milestone of providing managed services to networks that serve 1 billion subscribers
  • As the undisputed leader in managed services, Ericsson has signed more than 300 contracts worldwide
  • The trend toward anywhere, always-on broadband connectivity and excellent user experience continues to drive the demand for managed services

In an increasingly Networked Society, a growing number of devices are expected to use broadband connections to deliver a wide array of rich communication and multimedia services, anytime, anywhere. Even more advanced network solutions are required to meet the demand for superior performance, and the natural solution for operators is to sign managed services contracts with partners that assume responsibility for activities such as operating and managing their networks.

As the world’s leading provider of communications technology and services, Ericsson (NASDAQ: ERIC) pioneered managed services for telecom and continues to be the frontrunner in this area. With well over 15 years of experience in managing multi-vendor, multi-technology networks, Ericsson industrialized the concept of delivering managed services for multiple operators through outstanding Global Service Centers and a strong field service organization.

Network operations have traditionally been central to the business of providing communications services. During the past decade, however, this has changed. In an age that has seen the introduction of 3G, LTE (4G) and other great innovations, many operators have chosen to appoint a vendor to manage either the new technology or the legacy technology. To stand out from the competition, operators need to focus on finding new ways of driving business innovation and improving quality of experience for their customers.

In order to achieve these goals, Ericsson is pioneering the development of the Experience Centric Managed Services model, which offers operators benefits such as continuous service improvement, reduced time to market, access to technical competence, and a shared focus on user experience. The end result is satisfied users, lower subscriber churn rates, higher average revenue per user and a more cost-efficient operation.

Magnus Mandersson, Executive Vice President and Head of Business Unit Global Services, says: “We’re very proud to have passed the 1 billion subscriber milestone, as this confirms our leadership in managed services. We achieved this goal by earning the trust of our customers with our high-performance operations and processes and our skilled people, which are at the heart of Ericsson’s services business. This milestone is just one of many on the journey we have undertaken. The next step is to make the transition from traditional managed services to Experience Centric Managed Services.”

To achieve global scale, Ericsson has invested more than USD 1 billion in tools, methods and processes for service delivery and established Global Service Centers in Romania, Mexico, India and China to deliver managed services remotely for a large number of networks across the globe.

Managed Services is about people and competence, and over the years more than 25,000 employees have transferred to Ericsson from operators around the world. Ericsson is continuously looking for new ways to help its customers put their customers first. We believe that – in addition to enhancing innovation, agility and speed – managed services can enable operators to focus on specialization and place a greater emphasis on user experience and customer relationships.

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May 24

Ericsson appoints news Heads for Investor Relations and Corporate Communications Team

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  • Peter Nyquist appointed Vice President Investor Relations
  • Elisabeth Manzi appointed Director Corporate Communications
  • Recruitments further strengthen Ericsson’s capabilities to interact with investors, financial community and media

Ericsson (NASDAQ:ERIC)  announced the appointment of Peter Nyquist and Elisabeth Manzi as Head of Investor Relations and Head of the Corporate Communications team respectively.

Peter Nyquist has a long background in investor relations and financial communication and since 2006 holds the position as Senior Vice President Investor Relations and Financial Information at Electrolux.

In his new position, effective during the month of September, he will report to Helena Norrman, Head of Group Function Communications with close relations also to the CFO office. Nyquist will be part of the Communications Leadership Team and succeeds Åsa Konnbjer who has been acting in the role since February 2013.

Elisabeth Manzi has for the past 13 years held various communications positions within Scandinavian Airlines (SAS), most recently as Head of Media Relations SAS.  In her new position, effective August 1, 2013, she will lead the Corporate Communications team within External Communications and report to Ola Rembe, Head of External Communications, Group Function Communications. Manzi fills a vacancy in the organization.

Helena Norrman says: “Ericsson has a strong communications team in place already and I really look forward to strengthening it even further with two new senior members to the team. Peter Nyquist brings years of investor relations experience with a very strong track record and Elisabeth Manzi gained extensive media relations experience from her years at SAS.”

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May 22

SAP/Tangoe announce Managed Mobility agreement

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Tangoe, Inc. (NASDAQ: TNGO), a leading global provider of Mobile Communications Lifecycle Management (CLM) software and related services, announced that it has signed a Software Development Cooperation Agreement with SAP AG. Under terms of the agreement, Tangoe and SAP will work cooperatively to integrate Tangoe’s Mobile TEM software suite with the SAP Mobile Secure portfolio including SAP® Afaria® 7.0.

Specifically, the agreement enables Tangoe and SAP to develop interoperability between the SAP Afaria mobile device management software and Tangoe’s procurement, fulfillment, invoice processing, expense allocation, asset management, plan optimization, catalog management and carrier payment capabilities.

“The exponential growth of enterprise mobile computing requires robust and globally available solutions to proactively manage mobility usage,” said Sanjay Poonen, president of Technology Solutions and head of Mobile Division, SAP. “Companies can no longer focus on one aspect of enterprise mobility management but must instead take a holistic view of their mobile ecosystem. We anticipate that our software development cooperation agreement with Tangoe will expand the SAP Mobile Secure portfolio to manage mobile communications in addition to mobile devices, applications, and content.”

“We are excited about this software development cooperation agreement with SAP,” said Al Subbloie, president, CEO, and founder of Tangoe. “This agreement marks a critically important phase of a potential multi-phased relationship with SAP. More importantly, the agreement brings together one of the industry’s broadest enterprise mobility software providers and a leading provider of Mobile CLM solutions in order to more fully address the number-one trend impacting enterprises today – mobility management. We are optimistic that our combined innovation will further enable enterprises to harness the potential of mobility for transforming their business.”

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May 22

ZTE to Showcase iRail Solution at Signalling & Telecommunications Asia

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ZTE Corporation a publicly-listed global provider of telecommunications equipment, network solutions and mobile devices, today announced it will showcase its Intelligent Rail (iRail) and other industry-leading communications solutions for rail operators during the Signalling & Telecommunications Asia conference in Bangkok from 21st to 23th May.

ZTE’s iRail integrates solutions for urban rail and subway communication, railway communication signal, passenger information, rail informatization, train number identification, railway disaster prevention, and ticketing. Incorporating the latest digital technology, information technology and intelligence technology, ZTE’s iRail helps operators of railway, urban rail, and subways enhance and upgrade their technology infrastructure, ensuring high-quality services for passengers.

At the conference, hosted by the Global Transport Forum, ZTE will share its experiences of rail transport project construction in China, Russia, Uzbekistan, and Vietnam, as well as highlight the company’s innovations in rail transport communications systems. Government officials and representatives from the rail industry in dozens of countries in Southeast Asia, South Asia and the CIS including Singapore, Vietnam, Thailand, Laos, and India are attending the conference.

“Thanks to nearly 15 years’ experience in the rail transport field, ZTE provides customers with comprehensive, secure and efficient solutions,” said Mr. Xu Ming, Senior Vice President at ZTE. “We wish to become the most trustworthy partner for our customers by virtue of “soft power” — high capabilities of integration, financing, project management, and project implementation.”

At the exhibition, Mr. Xu will deliver a keynote speech named “Management and Technical Innovation in Rail Transport Communication Signal Construction”, which introduces ZTE’s ideas and views about management and technical innovation of the rail transport industry.

It is estimated that in the Pan Asia Pacific and CIS region, the combined length of rail networks is over 300,000 km, and the annual investment in railway communication systems exceed US$5 billion and will increase at an compound annual growth rates of 5% to 10%. As the first Chinese communication vendor that has successfully applied mature communication signal technology overseas, ZTE aims to achieve a 10% market share in the Pan Asia Pacific and CIS region.

Since entering the rail communications system sector in 1999, ZTE’s solutions are used in over 40 rail transport projects in more than 20 Chinese cities, including Beijing Subway and Shanghai Subway. Internationally, ZTE’s solutions are deployed in rail projects in Russia, Vietnam, Uzbekistan and Hong Kong. ZTE’s solutions for the transport industry cover railways, urban rails, subways, city transport, expressways, aviation, and ports.

ZTE’s iRail includes the GSM-R solution. In 1993, the GSM-R was selected by UIC (International Union of Railways) as the basic system for future railway mobile communications. It provides train control functions that ensure safe operation of railway systems, and is, therefore, widely applied. ZTE GSM-R solution has also introduced varieties of innovations: It is the only high-reliability solution in the industry that provides multilevel full-system redundancy; it provides innovative distributed base stations and other key techniques that have resolved the thorny problem of wireless railway coverage as well as a complete high-speed mobile communication solution that ensures network communication quality under high-speed conditions; it also supports smooth evolution to LTE-R for investment protection.

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May 22

No-Contract Mobile Service Drives Significant Growth for ZTE in the U.S

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ZTE Corporation a publicly-listed global provider of mobile devices, telecommunications equipment and network solutions today announces the company has been named the fastest growing smartphone vendor in the United States over the last year by Strategy Analytics. ZTE achieved a year-over-year growth rate of 85.7 percent in the U.S. market in the first quarter of 2013.

ZTE’s growth in the U.S. can be attributed to the company’s increasing share of the no-contract market, which the company has realized by leveraging its strong relationships with the major U.S. carriers, producing a robust product line up, and offering the best value to both carriers and consumers. ZTE has launched 18 no-contract smartphones (three of them are LTE smartphones) in the U.S. with major carriers such as AT&T, Boost Mobile/Sprint, T-Mobile, MetroPCS, Cricket Wireless and Tracfone. ZTE’s most recent no-contract products include the launch of a smartphone, feature phone and tablet with Aio Wireless, an emerging no-contract brand in the U.S. market. According to ITG Market Research Inc., in the first quarter of 2013, ZTE was ranked the third largest smartphone manufacturer with 17 percent market share in the U.S. no-contract market.

A recent study by PricewaterhouseCoopers crystallized the trend toward no-contract by finding that, on average, 29.2 percent of total mobile phone service revenue was generated by no-contract plans last year, as compared to 22.5 percent the prior year. Other studies show that in 2013, one in four people will opt for the no-contract plan, which is expected to increase to one in three people by 2014. Today’s no-contract consumers are able to experience the same cutting-edge high-tech cell phones as the contract consumers while also enjoying the benefits and flexibility associated with no-contract service plans.

“We have a long history of being the accelerator that places great communications technology into the hands of more people,” said Lixin Cheng, ZTE USA CEO and SVP of ZTE Corporation. “ZTE offers a full range of mobile devices that enrich people’s lives so they can be happier and more productive. Whether it is a smartphone, tablet or hotspot consumers will find a ZTE mobile device that meets their needs.”

ZTE is relatively new in the US market. But the company is growing fast. Looking to the future, ZTE will work to deepen its relationships with carrier customers and consumers alike to deliver quality products and unparalleled value to this market.

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